Bộ phận tuyển dụng
Customer Service
Nơi làm việc
22nd Floor, Flemington Building, 182 Le Dai Hanh Str, Ward 15, Dist 11
Thời gian làm việc
9h00 - 18h00
Ngày đăng
Ngày hết hạn

Position: Customer Service Team Leader

Cảm ơn bạn đã ứng tuyển. Chúng tôi sẽ liên hệ với bạn trong thời gian sớm nhất!

Customer Service Team Leader
  • – Troubleshooting concepts and complex issues for our customers through phone and remote support
  • – Organize team members & workflow to meet customer time frames
  • – Ensure team members are efficient, provide closed loop services (i.e. compliance and quality), handle customer escalations, and drive operational efficiency in a timely manner
  • – Provide real-time feedback to team members during their shift to reinforce the right outcomes and behaviors
  • – Provide input into team members’ performance reviews that are delivered by the supervisor
  • – Record details of customer interactions, satisfactions and complaints
  • – Communicate and coordinate with internal departments
  • – Remote diagnostic work experience in a technical role working directly with customers
  • – Adaptable self-learner with a strong drive to research, experiment and implement continuous improvement
  • – Comfortable creating followership and driving collaboration across the organization
  • – Experience dealing with ambiguity and a high sense of urgency
  • – Ability to read and write in English
Perks you enjoy
  • Our Company believes that motivation & personality of the employees are the only shortcuts to the promotion of the corporate and contributions to society. We will try our best to create a corporate environment where all employees can realize their dreams and goals. Featured benefits include:
    • – Have the opportunity to work with overseas clients
    • – Join the dynamic, young and friendly project team
    • – Attend project training before working with clients directly if need
    • – Have a stable career path
    • – Attractive salary, based on skill and experience
    • – 13-month bonus program
    • – Additional bonus performance-based bonus in addition to a 13-month bonus
    • – Regular technical & soft skill training
    • – Enjoy free coffee, tea
    • – Free yoga class
    • – Happy events: kick off, birthday, Moon party
    • – Join in the technical seminar in the company
    • – Yearly company trip
    • – Salary raises or bonus by work performance per 12 months
    • – All insurances according to Vietnamese Labor law
  • – Apply now or contact CV via email: careers@fireapps.vn
  • – Contact person: 028 22299989 Oanh (Ms) – HR