Bộ phận tuyển dụng
Customer Service
Nơi làm việc
22nd Floor, Flemington Building, 182 Le Dai Hanh Str, Ward 15, Dist 11
Thời gian làm việc
9h00 - 18h00
Ngày đăng
18/04/2019
Ngày hết hạn
30/06/2019

Position: Customer Service Team Leader

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Position
Customer Service Team Leader
Description
  • – Troubleshooting concepts and complex issues for our customers through phone and remote support
  • – Organize team members & workflow to meet customer time frames
  • – Ensure team members are efficient, provide closed loop services (i.e. compliance and quality), handle customer escalations, and drive operational efficiency in a timely manner
  • – Provide real-time feedback to team members during their shift to reinforce the right outcomes and behaviors
  • – Provide input into team members’ performance reviews that are delivered by the supervisor
  • – Record details of customer interactions, satisfactions and complaints
  • – Communicate and coordinate with internal departments
Responsibilities
  • – Remote diagnostic work experience in a technical role working directly with customers
  • – Adaptable self-learner with a strong drive to research, experiment and implement continuous improvement
  • – Comfortable creating followership and driving collaboration across the organization
  • – Experience dealing with ambiguity and a high sense of urgency
  • – Ability to read and write in English
Perks you enjoy
  • – Working with young and dynamic people in an international-standard and professional environment
  • – Great chances to learn new skills and gain valuable experience
Contacts
  • – Apply now or contact CV via email: careers@fireapps.vn
  • – Contact person: 028 22299989 Oanh (Ms) – HR