Bộ phận tuyển dụng
Customer service
Địa điểm làm việc
Tầng 22, tòa nhà Flemington, 182 Lê Đại Hành, P.15, Q11, TP. HCM, Ho Chi Minh, Vietnam
Thời gian làm việc
9:00 - 18:00
Ngày đăng
01/08/2019
Ngày hết hạn
30/08/2019

Position: Senior Customer Service

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Vị trí công việc
Senior Customer Service
Job description
  • – Respond promptly and timely to customer inquiries by email, live chat
  • – Handle and resolve customer complaints independently
  • – Obtain and evaluate all relevant information to handle product and service inquiries
  • – Organize workflow to meet customer timeframes
  • – Direct requests and unresolved issues to the designated resource
  • – Records details of customer interactions, satisfactions and complaints
  • – Collaborate with agents from across the regions to get help and share knowledge in resolving the problems.
  • – Prepare and distribute customer activity reports
  • – Communicate and coordinate with internal departments
  • – Report software bugs, and be an advocate for product improvement using customer suggestions
  • – Provide feedback on the efficiency of the customer service process
Responsibilities
  • – High school diploma, general education degree or equivalent
  • – Knowledge of customer service principles and practices, logical problem solving
  • – Knowledge of computer applications
  • – Knowledge of IT knowledge desired but not required, e.g. CSS, basic coding
  • – English Language: fluent in reading, writing and speaking.
  • – Passion for lifelong learning and personal and professional development
Perks you enjoy
Our Company believes that motivation & personality of the employees are the only shortcut to the promotion of the corporate and contributions to the society. We will try our best to create a corporate environment where all employees can realize their dreams and goals. Featured benefits include:
  • – Have opportunity to work with overseas clients
  • – Join the dynamic, young and friendly project team
  • – Attend project training before working with clients directly if need
  • – Have the stable career path
  • – Attractive salary, based on skill and experience – 13-month bonus program
  • – Additional bonus performance based bonus in addition to 13-month bonus
  • – Regular technical & soft skill training
  • – Providing Free coffee, tea, candy.
  • – Happy events: kick off, birthday, Moon party
  • – Technical seminar in the company
  • – Support for all sports activities: Football, Yoga,..
  • – Yearly company trip
  • – Salary raises or bonus by work performance per 12 months
  • – All insurances according to Vietnamese Labor law
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