Employment Type
Development
Job Location
PDF Export
Date posted
13/07/2020

Position: Customer Success Executive

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Position
Customer Success Executive
Description
The Customer Success Executive will aid in the company’s customer retention by ensuring that customers are satisfied with the products and services they are receiving. When issues or problems arise, the representative will address the issue in a timely and effective manner. They will connect the company product to the customer to maximize satisfaction. The job is to also ensure that customers renew their subscription when due. The representative will value and nurture business relationships with clients, with the goal of retention and loyalty to the organization.  
Responsibilities
  • – Provide product support service to customers
  • – Develop and maintain a smooth and strong relationship with customers to increase loyalty and retention
  • – Pay attention to customer’s details and complaint
  • – Provide customer training and education on company product and service
  • – Renewal of customer contracts
  • – Design and implement customer retention policies
  • – Provide technical support to customer
  • – Create, manage and track customer data using online tools
  • – Achieve target customer retention
  • – Intervene to customers at risk
  • – Develop and implement a well-planned customer on-boarding
Qualifications
  • – Extensive knowledge of the company’s products/service
  • – Basic knowledge of e-commerce networking and SaaS products
  • – Ability to work on customer relationship management applications
  • – Good English communication skills both verbal and written
  • – Other soft skills including:
  •   + Attention to details
  •   + Proactive
  •   + Analytical
  •   + Takes initiative
  •   + Persuasive